FAQ

  • Question: When are the visiting hours?
    We always welcome visitors. We recommend visiting between the hours of 9:00 a.m. and 9:00 p.m. If you have a special circumstance, please speak with the charge nurse on duty so alternate visiting hours may be arranged.
  • Question: Is there a limit to the number of people who can visit at one time?
    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of three people in a resident room at one time.
  • Question: Can I bring a family pet to the facility?
    We would love for your family pets to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
  • Question: How often will a physician or health professional visit?
    Physicians see patients upon admission and, at minimum, once every 30 days thereafter. However, many of our physicians visit patients much more frequently, and our nursing professionals are in constant contact with all of the physicians. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
  • Question: Can I take my loved one home for a visit?
    Patients may take a leave of absence with MD authorization, which can be arranged through the nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.
  • Question: Can my loved one receive mail?
    Definitely. Mail is delivered to patients personally every weekday except for holidays. To send a letter, please use the address below.
    Orchard Park Rehabilitation & Healthcare
    Attn: Room No.
    740 N 300 E
    Orem, UT 84057
  • Question: Is smoking permitted in the facility?
    For the safety and welfare of all patients and staff, Orchard Park is a non-smoking facility.
  • Question: Will I be required to do my loved one’s laundry?
    Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one please inform the charge nurse/social services designee.
  • Question: Is there someone who provides haircuts?
    We have hair stylists available Thursday and Friday from 9:00 a.m. to 2:00 p.m. Please contact the Social Services Department to set up an appointment. Services can be billed or paid at the time of service to the stylist.
  • Question: Where should I park when I come to visit?
    Free parking is available. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped.
  • Question: Can I bring in my loved one’s favorite food?
    Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident’s room must be in properly sealed containers.
  • Question: What articles of clothing should I bring?
    We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.
  • LADIES

    Dresses

    Pants

    Blouses (with front snaps)

    Socks/Nylons

    Walking Shoes (non-skid soles; velcro)

    Undergarments

    Nightgown/Pajamas

    Robe

    Sweaters (with large buttons)

    GENTLEMEN

    Shirts (button-down suggested)

    Pants

    Belts/Suspenders

    Socks

    Walking Shoes (non-skid soles; velcro)

    Undergarments

    Pajamas

    Robe

    Electric Razor

    Personal Laundry: There is no charge for personal laundry; however, families may wish to do their loved one’s laundry. If so, families must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.
    Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved one’s clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, not the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked, including socks, shoes, and other personal items.

  • Question: Will my loved one have telephone access?
    Phone service is available to all residents at no additional cost.
  • Question: Will my loved one’s room have a television?
    All rooms have free cable television. If you would like to bring in your own television from home please consult with our maintenance director to ensure proper placement according to county fire codes.
  • Question: What kinds of activities are planned for the patients?
    Orchard Park Rehabilitation & Healthcare has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils as well as volunteer programs. Scheduled activities include music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
  • Question: How often will the Rehabilitation staff work with my loved one?
    Most insurances allow 150 minutes per day, Monday through Friday.
  • Question: Will I be eligible for Medicare?
    Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three-consecutive-night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $141.50 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.

Participating Insurance Companies

  • Blue Cross Blue Shields
  • DMBA
  • HealthChoice
  • SelectHealth
  • Educators Mutual (EMI)
  • Cigna
  • United Medicaid

Current Rates

The following room rates have been set by the Cascades at Orchard Park Post-Acute Rehab

ACCOMMODATION DAILY RATE
private room at $300 per day
shared room at $200/$250 per day

Daily rates include room and board; three meals per day served in the main dining or rehabilitative dining areas, tray service plus snacks (special diets upon physician order); daily assistance with activities of daily living (ADLs), such as dressing, bathing, ambulation, personal hygiene and needs; daily housekeeping service; bed and bathroom linens (less incontinent care linens); administration of medications as prescribed by either attending/alternate physician; 24-hour supervision by licensed nursing personnel (RN or LVN) and Certified Nursing Assistants; assistance with feeding; planned activities, recreational and occupational programs; drug regimen review; social services consultation; discharge planning and referral service; and furnished rooms in accordance with State and Federal regulatory agencies.

PLEASE NOTE: The daily room rate does NOT include the following: physician visit charges, dentist visit charges, medication and sundry items, resident care medical supplies and materials, special physician ordered therapies such as physical therapy, occupational therapy, respiratory therapy, diagnostic tests, and other specialized care procedures.